HBIMS monogram

HBIMS-NAF&SA™

National Portal for Maritime Aspirants

Support

Contact

One published channel, answered by people who can see your record. Everything you need to include is listed below.

Effective 1 October 2026Last updated 18 September 2026Humble Bee Education Foundation

01How to reach us

Email — the only published channel

support@maritimeaspirant.com

Application, payment, receipt, refund, privacy and grievance matters all go here and are routed internally.

The organisation

Humble Bee Education Foundation
Section 8 Not-for-Profit
Ministry of Corporate Affairs, Government of India
CIN U80904RJ2018NPL116834
Brand: HBIMS-NAF&SA™

We publish one channel on purpose. A single inbox with your NAF ID in it reaches someone who can actually see your record, which a general phone line cannot.

02Support hours

Hours: [SUPPORT HOURS: TO BE CONFIRMED BY CLIENT]
Days: [WORKING DAYS: TO BE CONFIRMED]
Time zone: India Standard Time (UTC+5:30)

Email sent outside these hours is picked up at the start of the next working period.

03What to include in your email

Four lines at the top of your email save a day of back-and-forth, because they let us open your record before we reply.

  • Your NAF ID — the NAF ID in the format NAF483920, shown on your receipt and on your status page.
  • Order ID — if your question is about a payment.
  • Receipt number — in the format NAF/MA/MM/YY/NNNNNN, if you have one.
  • A screenshot — of the error, the bank statement line, or whatever you are looking at.

Never send us your card number, CVV, UPI PIN, net-banking password or a one-time password. We do not need them, we cannot use them, and no genuine member of our team will ever ask you for them.

04Expected response

We acknowledge email within [ACKNOWLEDGEMENT WINDOW: TO BE CONFIRMED] and respond substantively within [RESPONSE WINDOW: TO BE CONFIRMED].

Payment and refund queries are handled by payment support; application, eligibility and screening queries are handled by a counsellor. Both read the same inbox, so you do not need to choose.

05Grievance escalation

If a reply has not resolved your issue, reply on the same thread with the word Escalate in the subject line, or write directly to the Grievance Officer.

Grievance Officer

Name: [GRIEVANCE OFFICER NAME: TO BE CONFIRMED]
Email: support@maritimeaspirant.com
Entity: Humble Bee Education Foundation · CIN U80904RJ2018NPL116834

Acknowledged within [ACKNOWLEDGEMENT WINDOW], resolved within [RESOLUTION WINDOW].

06A word on fraud

Every rupee we collect is collected against an official receipt, through the banking channel. We accept no cash, ever.

If any person offers you a guaranteed seat, guaranteed sponsorship or a guaranteed job in exchange for money; asks for a payment to a personal account; asks for cash; or asks for your OTP — that person is not acting for this Foundation. Stop, and write to us with whatever you have: a name, a number, a screenshot.